Terms of Use

1. Our Services

SlotAgent is a cloud platform for managing reservations and bookable resources. Depending on your plan and configuration, the Services may include: resource and capacity setup; schedule and operational views; guest-facing booking at a URL tied to your venue; team collaboration; business and booking rules; operating hours; subscription billing (including through third-party processors such as Stripe); notifications; and AI-related or automated features that may be offered in preview or general availability.

We may change, suspend, or discontinue features, introduce limits (including per plan), or update requirements with notice where appropriate. Certain functions depend on third-party infrastructure (authentication, hosting, payments, email, AI voice processing), their availability affects the Services.

AI Phone Receptionist & call recording. The AI Phone Receptionist feature is powered by ElevenLabs Conversational AI and handles inbound calls on your behalf. Calls handled by the AI receptionist are recorded, transcribed, and analyzed by ElevenLabs and by us. If you activate this feature, you are solely responsible for: (a) notifying callers that their call may be recorded and transcribed, and (b) complying with all applicable recording-consent, wiretapping, and privacy laws in your jurisdiction (for example, two-party consent requirements in certain US states or equivalent requirements under local law). SlotAgent provides the infrastructure; legal compliance with call recording notices is the operator's obligation.

2. Intellectual property rights

The Services, including software, branding, documentation, and our content, are owned by SlotAgent and its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes during your subscription.

You retain rights in data you submit ("Your Content"). You grant us a license to host, process, display, and use Your Content as needed to provide and improve the Services, comply with law, and enforce these Terms.

3. User representations

You represent and warrant that:

• Registration and account information you provide is accurate and you will keep it current.
• You have legal capacity to agree to these Terms (and, if acting for an entity, authority to bind it).
• You will not use the Services for unlawful or unauthorized purposes or in violation of applicable regulations.
• When you collect guest data through public booking, you comply with privacy, marketing, and consumer laws and provide notices and obtain consents as required for your use case.

4. Prohibited activities

You may not, and may not permit others to:

• Violate law or infringe others' rights.
• Interfere with or disrupt the Services, circumvent security, scrape beyond permitted APIs, or impose unreasonable load.
• Upload malware, harass users or guests, or distribute unlawful or harmful content.
• Misrepresent identity, manipulate bookings to harm venues or guests, or abuse invitations or team access.
• Reverse engineer, resell, or sublicense the Services except as expressly allowed, or build a competing product that misappropriates our IP.

We may investigate, remove content, and suspend or terminate access for violations.

5. User-generated contributions

The Services may allow you or your guests to submit content (names, messages, notes, configuration data, feedback, etc.). You are responsible for Your Content and for ensuring you have the rights to submit it. You must not submit content that is illegal, defamatory, infringing, or that contains malicious code. We may remove or restrict content that violates these Terms or creates risk.

6. Contribution license

By submitting Your Content, you grant SlotAgent a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, display, and distribute it solely to operate, secure, promote, and improve the Services and as described in our Privacy Policy. This license lasts for the period Your Content is stored with us unless a longer period is required by law. Moral rights are waived to the extent permitted by law for these purposes.

7. Services management

We may monitor use for compliance, security, and capacity planning; enforce these Terms; and take technical or legal action if we believe a risk or violation exists. We may refuse registration, limit features by plan, or prioritize support as we reasonably determine.

8. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate access for breach, non-payment, risk, extended inactivity, or as permitted by law. Upon termination, your right to use the Services ends; provisions that should survive (including IP, disclaimers, limitations, indemnity, and dispute terms) survive.

9. Modifications and interruptions

We may change the Services or these Terms (see Section 18 for Terms updates). We may perform maintenance that causes interruption. The Services are not guaranteed uninterrupted or error-free. We are not liable for delays or failures outside our reasonable control (including third-party outages).

10. Governing law

These Terms are governed by the laws of the jurisdiction where SlotAgent's operating entity is established, excluding conflict-of-law rules, except where mandatory consumer or local laws of your country require otherwise.

11. Dispute resolution

Parties will first attempt to resolve disputes informally by contacting us as in Section 19. If not resolved, disputes may be brought exclusively in the courts of the jurisdiction identified in Section 10 (unless applicable law requires a different forum for consumers). You waive any right to participate in a class action to the fullest extent permitted by law.

12. Corrections

There may be typographical errors, inaccuracies, or omissions in Service descriptions, pricing, or availability. We reserve the right to correct them and to change or update information at any time without prior notice (including after you have submitted a booking or order, where we will seek fair resolution consistent with law).

13. Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will meet every regulatory requirement for your industry without your own compliance efforts. AI or automated outputs may be incorrect; you remain responsible for business and guest-facing decisions.

14. Limitations of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SLOTAGENT NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICES IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS IF YOU USE ONLY FREE OFFERINGS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

15. Indemnification

You will defend, indemnify, and hold harmless SlotAgent and its affiliates, officers, and agents from third-party claims, damages, and costs (including reasonable attorneys' fees) arising from Your Content, your use of the Services, your relationship with guests, or your breach of these Terms or law.

16. User data

We maintain certain data you transmit for operating the Services. You are responsible for backing up Your Content where appropriate. Processing of personal data is described in our Privacy Policy. We may delete or anonymize data when no longer needed, subject to legal retention requirements.

17. Electronic communications, transactions, and signatures

You consent to receive communications from us electronically (e.g. email, in-app notices). You agree that electronic disclosures and records satisfy any legal requirement that such communications be in writing. You are responsible for keeping your email and account contact information current.

18. Miscellaneous

These Terms together with the Privacy Policy and any order or plan terms you accept constitute the entire agreement on this subject. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Section titles are for convenience only.

Updates to these Terms: We may revise these Terms by posting an updated version with a new "Last updated" date. Material changes may include additional notice. Continued use after the effective date constitutes acceptance where permitted by law.

California residents: if a specific consumer notice is required under California law, we will provide it consistent with applicable regulations and our Privacy Policy.

19. Contact us

For questions about these Terms, contact us using the support or contact method provided in the application, on our website, or in subscription communications.